1. Introduction
This Privacy Policy explains how Ventra Sciences ("we," "us," or "our") collects, uses, discloses, and protects information about you when you visit ventrasciences.com (the "Website"), create an account, or place an order. By using the Website, you consent to the practices described here.
2. Information We Collect
We collect information you provide directly and information gathered automatically as you use the Website:
- Account & order data: name, email, phone number, shipping and billing addresses, and order history.
- Payment data: processed by our third-party payment processors — we do not store full card numbers on our servers.
- Communications: messages you send us, support requests, and survey or review responses.
- Automatic data: IP address, device and browser type, pages viewed, referring URLs, and interaction data collected via cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to:
- Process, fulfill, and ship your orders, and provide customer support.
- Verify eligibility and prevent fraud, misuse, or activity inconsistent with research use.
- Send transactional messages (order confirmations, shipping updates) and, with your consent, marketing communications.
- Operate, maintain, secure, and improve the Website.
- Comply with legal obligations and enforce our Terms.
4. Cookies & Tracking
We use cookies, pixels, and similar technologies to keep you signed in, remember your cart, measure site performance, and understand how the Website is used. You can control cookies through your browser settings; disabling them may limit some features. We honor recognized opt-out and "Do Not Track" signals where required by law.
6. Payment Security
All payment transactions are handled by PCI-DSS-compliant third-party processors over encrypted connections. We receive only the information necessary to confirm and reconcile your order.
7. Data Retention
We retain your information for as long as your account is active and as needed to fulfill the purposes described in this policy, comply with legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. When no longer needed, information is deleted or anonymized.
8. Data Security
We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
9. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, to opt out of marketing, and to opt out of the "sale" or "sharing" of personal information. To exercise any right, email admin@ventrasciences.com. We will respond within the timeframe required by applicable law and will not discriminate against you for exercising your rights.
10. Marketing Communications
With your consent, we may send marketing emails and text messages. You can opt out at any time — click "unsubscribe" in any email, or reply STOP to any text message. Transactional messages about your orders are not marketing and will continue regardless. See our SMS/Messaging Terms for details.
11. Third-Party Links
The Website may link to third-party sites or services we do not control. This Privacy Policy does not apply to those sites; we encourage you to review their privacy practices.
12. Children's Privacy
The Website is intended only for users 21 years of age or older. We do not knowingly collect information from anyone under that age. If we learn we have collected such information, we will delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective upon posting with an updated "Last updated" date. Your continued use of the Website after changes constitutes acceptance.
14. Contact Us
Questions about this Privacy Policy or your data? Email admin@ventrasciences.com or support@ventrasciences.com.
Ventra Sciences · Research-use-only laboratory compounds · Made in the USA.
