Frequently Asked Questions

The fastest way to reach us is by email at support@ventrasciences.com. We typically respond within 4-8 business hours. For order-related inquiries, please include your order number in the subject line for faster resolution.

All Ventra Sciences research peptides are synthesized in the United States at our U.S. lab partner. Every batch is then third-party tested for purity, identity, sterility, endotoxins, and heavy metals before it ships from our U.S. facility, and every vial includes a batch-specific Certificate of Analysis (COA) you can scan from the label. For research use only - not for human or veterinary use.

All Ventra Sciences products are sold strictly for laboratory research, educational, and analytical purposes. They are not intended for human consumption, veterinary use, or any unauthorized purpose. Buyers are responsible for ensuring compliance with all applicable regulations.

Yes, research peptides and compounds are legal to purchase for legitimate research purposes in the United States. They are classified as research chemicals and are not controlled substances. However, buyers must be 21 years of age or older.

Our products are available to qualified researchers, academic institutions, and individuals conducting legitimate scientific research. All buyers must be 21 years of age or older and agree to our terms of service upon purchase.

Lyophilized (freeze-dried) peptides should be stored at -20C for long-term storage. Once reconstituted, peptides should be stored at 2-8C (refrigerator) and used within 30 days. Avoid repeated freeze-thaw cycles and keep away from direct light.

All of our peptides are verified at 99%+ purity through independent third-party HPLC testing. Certificates of Analysis (COAs) are available for every product and batch on our COA page.

We currently ship within the United States only. All orders placed before 12 PM CST on business days are shipped same-day. We use USPS and UPS for reliable, trackable delivery. Most domestic orders arrive within 2-5 business days.

All orders are shipped in discreet, unmarked packaging with no external branding. Products are carefully packed with appropriate insulation and cold packs when necessary to maintain product integrity during transit.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and cryptocurrency payments including Bitcoin and Ethereum. All transactions are SSL encrypted for your security.

Due to the nature of our products, we cannot accept returns on opened items. However, if your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund at no additional cost.